Cancellations, Refunds & Replacements Policy

You may cancel your order within 24 hours of placing it or before it is dispatched, whichever is earlier.
Once an order has been dispatched, cancellation is no longer possible. However, if you need help, feel free to reach out to us — our support team will always do its best to assist you.
We reserve the right to cancel any order due to reasons including but not limited to product unavailability, pricing errors, or operational issues. In such cases, a full refund will be initiated.

Since we deliver cooking and food essentials, we follow strict hygiene and safety standards. That said, your satisfaction always comes first.

If there is anything you’re unhappy with — including damage during transit, leakage, tampering, quality concerns, or an incorrect item — please contact us within 48 hours of delivery with your order details, and we will make it right.
Refunds, if applicable, will be processed within 7–10 working days after approval.
Once a refund is initiated from our end, the time taken for the amount to reflect depends on your payment provider or bank, and we do not have control over external processing timelines.
In certain cases, we may offer a partial refund, replacement, store credit, or alternative resolution, depending on the nature of the issue and with the customer’s consent.

SHIPPING & DELIVERY POLICY

We pack and ship every order as if it were for our own kitchen.

Once an order is placed, address or order modifications may not be possible.
Orders are processed within 2–4 business days. Once shipped, tracking details are shared via email or SMS. Free shipping applies only when explicitly mentioned in promotions.

Most orders are delivered within 3 business days, depending on the delivery location.
All delivery timelines mentioned on the website are estimated and may vary due to factors such as logistics, weather conditions, courier availability, or unforeseen circumstances.
The delivery date shown at the time of checkout is the most accurate estimate for your order and should be considered final for that purchase.
Deliveries to remote, rural, or special regions (including but not limited to North East India, Jammu & Kashmir, island territories, or courier-restricted areas) may require additional time beyond standard delivery estimates.
If a delivery attempt is unsuccessful due to incorrect address details, unavailability of the recipient, or refusal to accept the order, re-delivery or return shipping costs may be applicable.
Any applicable shipping fees, COD charges, or promotional offers such as free shipping will be clearly communicated at checkout.

While we always do our best to deliver on time, certain situations beyond our control—such as natural disasters, extreme weather, strikes, lockdowns, government restrictions, or courier disruptions—may occasionally cause delays.
In the event of such delays, we will make reasonable efforts to keep you informed.

All products are packed using food-safe, protective packaging to maintain freshness and prevent damage.
If your package appears damaged, tampered with or resealed at the time of delivery, we recommend not accepting it and informing us immediately so we can assist you.

We respect your privacy as much as we respect your trust.

What We Collect
- Basic personal details required to process and deliver your order
- Payment details (handled securely by trusted payment partners)
- Limited website data to improve your experience

How We Use It
- To fulfill your orders and communicate updates
- To support you better and improve our offerings
Our Promise
- We never sell or misuse your personal data.
- Your information is shared only with partners essential for delivery or legal compliance.